Right of withdrawal
Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters a legal transaction for
purposes that mostly neither commercial nor their independent vocational activity may be attributed.
You have the right to withdraw from this agreement within fourteen (14) days without the need for explanation.
The withdrawal period is fourteen (14) days from the date on which the agreement was concluded.
In order to exercise your right of withdrawal, you must inform us (Mietra e.K., Heinrich-Heine-Str. 4b,
04651 Bad Lausick, Germany, Telephone: +49 (0) 3 43 45/72 95 0, Fax: + 49 (0) 3 43 45/72 95 25, Email: email@example.com) of your decision to withdraw from this agreement by means of a clear statement (e.g. a letter sent by post, facsimile or email). You may use
the attached template withdrawal form to do so, though the use of this form is not required.
In order to meet the withdrawal deadline, it shall suffice to send notification stating that you wish to exercise your right of withdrawal
prior to the expiry of the withdrawal period.
Should the customer receive locker access only after the expiry of the aforementioned withdrawal period, out of goodwill we shall grant him or her the additional opportunity beyond that required by law to withdraw from the agreement within a period of fourteen (14) days upon receipt of locker access with no explanation necessary, but by means of a clear statement addressed to us.
Consequences of withdrawal
Should you withdraw from this agreement, we shall refund all payments we received from you, including delivery costs (except for additional costs arising if you select a delivery method that differs from the most cost-efficient standard delivery offered by us) immediately and no later than within fourteen (14) days from the day on which we received notification of your withdrawal from this agreement. We shall use the same payment method for the refund that you selected in the original transaction, unless expressly
agreed otherwise with you; under no circumstances shall you be charged a fee for this return.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount proportionate to the services already performed by the date on which you informed us of your exercising your right of withdrawal with respect to this agreement compared to the total amount of services provided under this agreement.
Should you exercise your right of withdrawal, you may return to us any locker keys already sent at our expense and at our
own risk by post.
Premature expiry of the right of withdrawal
The right of withdrawal shall expire prematurely in particular for those agreements governing the provision of services where the contractor has rendered the service in full and has commenced performance of such services only after the customer has explicitly consented thereto and has thereby confirmed their knowledge of the lapse of their right of withdrawal upon complete fulfilment of the agreement by the contractor.
End of withdrawal policy
Sample of the withdrawal form
(Should you wish to withdraw from the contract, please complete this form and send it back.)
- to Mietra e.K., Heinrich-Heine-Str. 4b, 04651 Bad Lausick, Telefax: + 49 (0) 3 43 45/72 95 25, E-Mail: firstname.lastname@example.org:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) rental agreement no.: ……… governing the provision of the following service
- Ordered on (*)/received on (*)
- Name of customer(s)
- Address of the customer(s)
- Signature of the customers(s) (only for notice in hard copy)